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Sarah

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  • What is Paddle?

    Paddle is our payment processor. It is what we use for our regular debit/credit card payments when you purchase one of our chip packages.  When you select a chip package to purchase, you will be pr...

  • Rake and tournament fees

    Rake and tournament fees are a common practice in every poker room, generally as a small commission collected by the operator of the game. When you're dealing with real money, these fees go toward...

  • What are tickets and how do I use them?

    Tournament tickets are a way to buy into certain tournaments, instead of using chips. From time to time other promotions will also allow use of these tickets, so it's a good idea to keep an eye on ...

  • Ticket expiration

    Tickets have varying expiration dates depending on the type and how you earned them. You can keep track of your tickets and their expiration dates on your Bank Page.

  • My chat isn't working

    If you can see the full chat box but not your chat, you may need to change your chat filters: "Show all" : Shows all chat from players and dealer "Players only" : Shows only chat from other playe...

  • Muting another player

    To mute another player, click on their username at the table. This will open their player information in the chat window. Click on the chat bubble on the right. You should see a slash appear throug...

  • Bug Fixes

    A public thank you to the following bug hunters, who discovered and reported issues on the site to our team, allowing us to implement fixes. Let's give credit and appreciation to: CTurt, who repor...

  • Why are my hands automatically folding on my turn?

    If your hands are getting folded before you can react, this is typically indicative of a time out or connection issue. It's not always obvious when you're disconnected from a game. You may still b...

  • Disconnecting from games

    We know that getting disconnected can be a frustrating problem to experience, but there are a few quick things you can check with your computer to help fix this issue.  Update your web browser to...

  • Buying chips for a friend

    If you want to show your appreciation to a fellow player, or help out a friend, you can purchase chips and have them directly deposited into a friends account. To do so, click the Buy for a Friend ...